Enter a Magento order number, P4 invoice number, or P4 sales order number
Process full refunds for multiple orders at once. Enter order numbers below.
| Order # | Credit Note | Refund Doc | Amount | Payment | Error | |
|---|---|---|---|---|---|---|
| \u2713 \u2717 |
Enter a P4 sales order # (e.g. 428707) or Magento order ref (e.g. 000106353) to cancel + refund + archive
Refunding, releasing stock, archiving...
Type an order number and press Search. Pick the items + a reason, and the return is created already-authorised (no payment, no customer email step).
| RMA | Submitted | Order # | Customer email | |
|---|---|---|---|---|
| RMA | Status | Order # | Customer | Tracking | |
|---|---|---|---|---|---|
| Qty | SKU | Description | Reason | Notes |
|---|---|---|---|---|
Customer is waiting. Approve will mark this return as free (£0) and unlock the DHL label step. Deny will cancel it and notify the customer.
Scan the DHL return barcode on the parcel (starts with JJD…) — or type the RMA number.
Use the topmost label — the one the customer applied for the return. Not the original outbound shipping label.
Point the camera at the JJD… barcode. Hold steady ~15 cm away.
| RMA | Created | Order | Status | Method | Fee | Tracking | ||
|---|---|---|---|---|---|---|---|---|
| Date | Order Reference | Credit Note | Refund Doc | Amount | Type |
|---|---|---|---|---|---|
Type the first few characters of the bin location (e.g. A-12, B-, RECV).